Service Levels and Status
This page states objectives and targets. It is not a contract. It does not promise an uptime level, a response time, or a remedy. A signed Enterprise Statement of Work can add terms. Confirm any figure with SigmaShake before you rely on it.
Public status page
The public status page is at status.sigmashake.com. It collects the components of every SigmaShake service. Each service declares its own components in its status.toml file.
Service level objectives
The sigmashake-gov service publishes these objectives in its slo.toml file. The window for each objective is 28 days, rolling. The file was last reviewed on 2026-05-27.
| Objective | Target | Indicator |
|---|---|---|
| Availability | 99.9% | Share of responses to the primary endpoint that are not 5xx |
| Read latency | 0.5 seconds at the 99th percentile | Latency of GET read endpoints |
| Data loss | 0 events | Count of data-loss events. Every persisted write must reach durable storage. |
These are objectives. This page does not state a measured result for any of them.
Support response targets
The Enterprise Statement of Work lists these targets. They are best-effort targets. They are not contractual commitments.
| Priority | Description | Initial response (target) | Resolution (target) |
|---|---|---|---|
| P1 - Critical | Production down or security incident | 1 hour | 4 hours |
| P2 - High | Major feature degraded | 4 hours | 1 business day |
| P3 - Medium | Non-critical issue or question | 1 business day | 3 business days |
| P4 - Low | Feature request or enhancement | 3 business days | Best effort |
- No 24/7 coverage, paging vendor, or on-call rotation supports a contractual P1 response or resolution time today.
- The operator must confirm or change each figure before an Enterprise Statement of Work is signed.
- To open a support request, go to support.sigmashake.com.
Related pages
What this page does not state
SigmaShake has not published these items. This page makes no statement about them:
- Service credits or other remedies for missed objectives
- How SigmaShake calculates monthly uptime
- Exclusions from the availability objective
- Scheduled maintenance windows
- Recovery time and recovery point objectives
- Support hours of coverage
For an Enterprise agreement, write to [email protected].